Life@Matrix: Holly: Senior Client Operations Coordinator

The Client Operations team sit within the Supply Chain department of the business. As Senior Client Operations Coordinator, I assist in building and strengthening client relationships through critical path management, and ensuring the smooth running of day to day operations.

My alarm goes off…

Just in time for a cup of tea in bed, then I’m up and out the door.

 

I’m responsible for…

Keeping a great relationship with our customers, and providing them with amazing products and a fab service. I work closely with our supplier management team in China to communicate with our factories. I manage our stock in production, in transit, in our warehouses and ensure our customers receive their orders on time.

 

I got the job…

After interviewing for a PA job at Matrix – my current role was presented to me as something the team thought I’d be great at. All of my past experience had been in customer service and office admin roles through temp jobs while I travelled.  Matrix is brilliant at seeing something in you that you may not see yourself. I fancied something different and this role ended up being a great fit for me!

 

My typical day…

Involves lots of communications with our customers, team in China and freight forwarders. Also, lots of interaction with many of the other departments in our UK office – we are a close team!

 

My go-to snack at work is…

Heading to the fruit bowl but being distracted by the Jammie Dodgers every time…

 

Favourite part of my job…

I enjoy the unexpected moments in my day, things pop up all the time, which keeps me on my toes! Never a dull moment at Matrix.

 

After work I…

Totally chill out. I love watching movies and TV and cooking a delicious meal.

 

What would be your advice for someone looking to get into this job?

Remember that all skills are transferable! My role is so varied and consists of quite unique daily tasks. If you have the basic admin skills, attention to detail, and enjoy customer communications, you can learn the rest.

 

Best bit about working at Matrix?

The flexibility we have at matrix is brilliant. I know that I can create my own day and plan my own weeks. I can work from home if I need the time to dive into a project, and take some of the lovely unlimited holiday to reset or travel.